The scope of this project focused on usability testing and workflow assessment of the Albertsons Benefits Platform. The objective was to receive feedback on whether the platform, functionality, and design met the user's needs. We focused on two workflows in Albertsons Benefits Platform experience; usability testing and Oracle platform workflow assessment.
User Experience Researcher
1. Tasks Not Complete
Users weren't able to find the tasks or answers they were looking for in the portal.
2. No Resources
There was no resources or help documents available if users hit a roadblock
3. Incorrect User Info
Users potentially miss important deadlines and report incorrect benefits information
USABILITY TESTING | Note Taking
Our team conducted usability testing for an insurance benefits platform. I took notes by hand and organized them based on pain points, opportunities, body language, quotes and questions. This was done for each individual task and test user.
converting notes to collaborative space
Adding series of notes before analysis